Store Policy

We’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

Customer Care

At Desert Rose we pride ourselves on delivering high-quality clothing and giving you the most efficient shopping experience. We promise that our clothing will exceed your expectations. If you have any queries or questions, please visit our Contact page and we will get back to you in 1 working day.

If for whatever reason, you are not satisfied with your purchase, please have a look at our Return Policy and we will issue you with a refund or exchange, provided the item/s meets the return policy criteria.

Privacy & Safety

We understand the utmost importance of protecting your personal information. All the information you submit is protected and not shared with any third-party. 

We use Yoco to process credit/debit card transactions. PayGate supports 3D secure payment methods. When you purchase any good or service online through PayGate, we provide an added layer of security to protect against fraud and ensure the credit card holder has authorised the transaction.

3D secure methods we support include Mastercard’s SecureCode, Visa’s Verified-by-Visa, and American Express SafeKey. The authentication method may vary due to your card issuer and preferences, but often takes the form of an OTP you receive by SMS or through a banking app push notification when you make an online purchase. The card holder is prompted to fill in the OTP or password for the transaction before the payment is authorised. This ensures an added layer of safety and security for your online purchases.

Payment Methods

- Credit / Debit Cards
- EFT (send proof of payment)