Shipping & Returns
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!
Shipment processing time
All orders are processed within 3 - 5 working days.
Shipping charges for your order will be calculated and displayed at checkout.
Standard shipping is R 100 per order.
We offer free shipping for all orders over R 500.
Collections/ pick-up are only available in the Johannesburg area and will be during the following business hours:
Mon - Fri 9 am - 5 pm
Sat 9 am - 1 pm
Please note that if you select this option, you will receive a confirmation email with the collection details.
Shipment confirmation and order tracking
Once your order is placed, you will receive a confirmation email and a tracking number will be provided to you once your order has been processed. You will be notified of shipping updates via email.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please take note of the following instances where we cannot grant a refund or exchange:
Discounted items are final and cannot be returned or exchanged.
Returned items must have tags still on and be returned in original product packaging.
Returned items must have no visible signs of wear or use and must be in original condition.